Troubleshooting

1. Wireless LAN Cards
2. Locations Issues
3. Service Issues
4. Email And Other Features

WIRELESS LAN CARDS

Do you have a wireless LAN card for your computer?

Before you can surf the Web wirelessly with AIRBORNE ACCESS, you need a wireless LAN card for your computer. Many offices and schools now have wireless LANs, so check with your Information Technology (IT) department to learn if your employer or school can supply you with a card for your laptop or personal digital assistant (PDA).

Many Notebook PCs such as those from Dell, Compaq, IBM, and Apple are now shipped with pre-installed Wi-Fi. Please check with your laptop manufacturer to determine if 802.11b is installed on your model.

Are the drivers installed on your computer for your wireless LAN card?

Once you have a wireless LAN card for your computer, you will need to make sure that you have installed the driver software for your computer properly. The manufacturer of your wireless LAN card should provide detailed instructions.

Is your wireless LAN card inserted into your computer correctly?

If you have a wireless LAN card and have installed the drivers, make sure that the wireless LAN card is fully inserted correctly into your computer. Sometimes they are not inserted all the way into the PC card slot.

Are the network settings configured properly for your wireless LAN card?

Before using the AIRBORNE ACCESS service, you will need to configure your network card settings. We provide simple to follow instructions for many of the major manufacturers and operating systems.

LOCATION ISSUES

Are you in a location that provides the AIRBORNE ACCESS service?

Right now, AIRBORNE ACCESS is deploying WiFi hotspots throughout Metro Manila and soon in major cities nationwide. To find the AIRBORNE ACCESS location nearest to you, please visit our HOTSPOT FINDER.

Is your computer within AIRBORNE ACCESS coverage, or have you lost your connection during a AIRBORNE ACCESS session?

If you are within AIRBORNE ACCESS coverage but can’t receive a good wireless signal or have lost your wireless signal connection when moving around, make sure that you are within the location’s wireless coverage area. Please ask a location employee where the best coverage areas are within the location.

SERVICE ISSUES

Did you launch your web browser?

To log on to the AIRBORNE ACCESS service, you need to launch your web browser first.

Did the AIRBORNE ACCESS login page appear in your browser?

Once you have launched your browser, the first page that appears should be the AIRBORNE ACCESS log in page. This is where you can log in if you already have an AIRBORNE ACCESS pre-paid or subscription account.

Are you an AIRBORNE ACCESS member?

You must have a valid HORIZON or WINGSPAN/BLUE ZONE account to use the service in an AIRBORNE ACCESS hotspot. For more information about our subscription plans and how to sign up, please visit our Sign up section or call 633-WIFI.

Did you log off and attempt to log on again?

If you are unable to log back on to the AIRBORNE ACCESS service, try closing your browser completely and relaunching it. If that doesn’t work, try restarting your computer.

Did your battery expire during your session?

If you lose all power to your computer, it is possible that your battery has died or that your electrical cord has become unplugged.

Are you resuming from ‘suspend’ or ‘hibernate’ mode?

Many notebooks fail to re-activate WiFi radios after resuming from suspend or hibernate modes. It is suggested that you do a complete reboot of your computer and see if you can acquire a signal.

EMAIL and OTHER FEATURES

Are you trying to use a desktop application, such as Outlook, to access your personal email from your Internet Service Provider?

While on the AIRBORNE ACCESS network you should be able to retrieve your email without any changes to your system. Your ability to send email depends on your ISP. Most ISPs do not allow you to send mail through their mail servers if you are not connected directly to them (dialed up and logged in). Be sure to launch your browser (either Internet Explorer or Netscape Navigator) to log into the AIRBORNE ACCESS system before launching the email program. If you have a web-based email account, such as Hotmail or Yahoo!, you will be able to access them without any problems.

Are you trying to access your corporate email, such as an Exchange server, using a desktop application, such as Outlook?

Most companies do not allow employees to access their email from outside of work unless they are connected to the company directly using VPN or a dial-up provided by the company. Check with your IT department to see what its policy is and what settings to use. If your company offers webmail for traveling employees, you will be able to use that without any changes to your system. Be sure to launch your browser to log into the AIRBORNE ACCESS system before launching the email program.

Are you trying to use an Instant Messenger application, such as AIM or Yahoo! Messenger?

You should not have problems using major Instant Messenger programs on the AIRBORNE ACCESS network. Be sure to launch your browser to log into the AIRBORNE ACCESS system before launching the instant messenger program.